FAQs

I just signed up! Now what?

Awesome! All new subscriptions are processed within 24 hours. You can expect your new underwear within 3 to 5 working days. :) Today will be your renewal date for each coming month.

Can I have more than one subscription?

Yes, of course! Just login to your account to add a subscription at any time. 

Are there any hidden fees?

Nope. You just pay the fee of each subscription that you've joined. Plus US shipping is included in your monthly fee. International shipping is extra.

When can I cancel my subscription?

You can cancel at any time. Just login to the portal and cancel.

What if I have to change my billing or shipping information?

Pretty simple, just login to your account. :)

I don't live in the United States, can I still join the club?

YES! We now offer international shipping on our subscriptions. Simply pay the flat $9.95 shipping fee at checkout. 

How is my subscription shipped?

We ship all orders in white poly bags. The return address is for HIS SPORTS LLC. No need to worry about your mom, or girlfriend seeing what you ordered. :)

How do I know what I'll be getting?

Well that's all in the fun of our monthly underwear club! You don't. It's always a surprise. Get something that you absolutely hate? No worries, just let us know and we can work something out.

Can I track my order?

Sure! You'll receive a tracking number as soon as the package leaves our door. :)

Payment Methods

To purchase an item, put it in your shopping basket by clicking on the "Add to Bag" button. Just follow the directions provided on your "Bag" page to complete your purchase. All specifications and pricing subject to change without notice.

His Jock currently accepts the following payment methods: Visa, MasterCard, American Express, Discover, JCB, and Diners Club. The charges on your credit card bill will appear under the name His Sports, LLC.

Shipping and Handling

We carry a large inventory and usually ship in-stock orders within 6-12 hrs, excluding weekends and national holidays. All items are shipped in discreet packaging from Carmel, Indiana.

Shipments within the U.S.A.

The exact shipping & handling charge will be calculated for you on the Shopping Basket page when you place your order. You get to choose what shipping method you'd like to use at checkout. We ship using the U.S. Postal Service.

International Shipments

All shipments outside of the USA are shipped with the U.S. Postal Service. Delivery may take from 5 days to 3 weeks depending upon the destination country and shipping method you choose.

Important: We do not calculate or charge you for local duties or taxes on non-US shipments. You are responsible for paying any taxes, duties, or customs fees charged by your local government. Please check with your local post office for more information. His Jock is required by law to declare an accurate monetary value on all non-US shipments. In the event that an order shipped by Air Mail is lost en route, we must wait for the claim to be processed. This can take up to 6 months.

Sales Tax

We charge required local and state taxes for Indiana addresses only.

Promotional Codes

From time to time, we offer special discounts and savings on selected styles that can be accessed with a Promotional Code. When we issue you a code, please enter it on the checkout page and hit "apply". Please note that Promotional Codes cannot be combined with any other offer or discount, such as items already marked down. Applies to merchandise only. Limited time offer.

Did we answer all your questions? Awesome! JOIN NOW! If not shoot us an email and we will be glad to help you further.